Operator Response & Support Center

Job description

Description about task and responsibilities
* Main point of contact in the company for notification of emergency situations
* Acting on all reports of serious incidents and situations requiring emergency response support, ensuring further notification in accordance with established plans
* Providing remote support to employees during business travel, following-up Journey Management Plans (JMP) and Travel Communication Plans
* Conducting real-time threat monitoring from open sources and initiating actions as needed
* Receive and act on reports of serious incidents, including further notification and mobilization of client`s emergency response organization
* Collect, analyze, and disseminate data from open-source information systems to support stakeholders understand and mitigate threats and risks
* Transform collected data into written and actionable reports
* Maintain situational awareness of the global threat landscape and proactively inform stakeholders in a timely manner about identified threats
* Stay updated and seek information on evolving threat picture
* Support POB count during incidents and business travel in high threat countries
* Collaborate with Client`s emergency organization by monitoring, responding and executing tasks in Client`s corporate crisis management tool
* Conduct notification and mass communication to employees in case of serious incidents
* Notify and collaborate with Petroleum Industry Security Alert System (PISAS) when required. The position implies 24/7 shift work - including weekend, evening and night shift

Competence Requirements
* Degree level education preferred - preferably in emergency response, crisis management or a security related discipline
* Experience from relevant positions within operations, security, emergency response, and/or military (OSINT)
* Have good understanding of security and emergency preparedness
* Excellent IT and digital skills
* Prior knowledge of CIM (Crisis Management tool) is considered an advantage
* Fluency in Norwegian and English, written and oral, is essential
* Knowledge of cllient`s national and international role and presence is considered an advantage
* Team player, however able to operate individually
* Problem solving skills and creativity
* Ability to handle stress in demanding emergency situations
* Proactive and pragmatic; strong analytic, problem solving and communication skills
* 24/7 duty roster, including evening, night and weekend shifts.
* Able to work alone during night shifts and weekend shifts.

Work location: Stavanger
Rotation: 24/7 rotation, including evening, night and weekend duty