Customer Service Representative

Ref#: J025150_1793195477

Type of work

Contract

Country

United Kingdom

Start date

November 16th, 2026

Duration

6 months

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Job description

We have an exciting opportunity to join our Customer Demand team as part of the Supply Chain function. This role will interact globally and will be based at our office in Warwick for the Aero Derivative Gas Turbine (AGT) Product Line. The Aero Derivative Gas Turbine (AGT) business is within our clients Power Generation Services Division.
What are my responsibilities?

Process quotations, sales orders and other documents through the relevant company ERP system within agreed time-scales
Communicate the progress/plan that meets the customers' requirements, resolving issues or escalating problems within agreed timescales
Liaise and follow up with internal departments/functions to ensure customer's needs are met in a timely manner
Liaise with immediate manager/super user to establish training needs on a regular basis to maintain knowledge adequate for performing all required functions
Organise and chair appropriate meetings with the customer, ensuring a high level of customer service is achieved
Have a clear understanding of Export, Control and Customs compliance. This includes keeping up to date with current regulations and limitations within different customer relationships.
Support pricing queries by investigating costs and preparing spreadsheets for clear information and to facilitate decision making
Support Management with administrative tasks as necessary

What do I need to qualify for this job?

Good working knowledge of the Supply Chain particularly with respect to Customer interaction, Operational Customs controls, Quality Standards and Business Acumen.
Excellent communication skills, maintaining a professional and organised approach.
Degree qualified within a Supply Chain discipline would be advantageous.
Knowledgeable in all Microsoft applications and experience of SAP is highly desirable.
Accuracy & attention to detail when working towards tight deadlines.
Previous experience of order processing/customer service skills preferred.
Collaborative team player